FAQ's

1. Shipping & Delivery

Q: Where do you deliver?

A: We deliver all across Pakistan! We have partnered with premium courier services like PostEx to ensure your Verdant Glow products reach you safely and swiftly.

Q: How long will it take to receive my order?

A: Standard delivery takes between 2 to 4 working days, depending on your city. Orders placed before 2 PM are typically dispatched on the same day.

Q: What are the shipping charges?

A: We offer FREE shipping on all orders above Rs. 4999! For orders below this amount, a standard shipping fee of Rs. 199 is applied at checkout.

Q: Can I track my order?

A: Absolutely. Once your order is dispatched, you will receive a tracking link via SMS/Email. You can use that link to monitor your package in real-time.

2. Payments & Orders

Q: Do you offer Cash on Delivery (COD)?

A: Yes, we do! For your convenience and peace of mind, we offer Cash on Delivery across all cities in Pakistan. Simply pay the rider when your package arrives.

Q: Can I cancel or modify my order after placing it?

A: We process orders quickly to ensure fast delivery. If you need to make changes or cancel, please reach out to us via WhatsApp within 2 hours of placing the order.

Q: I didn't receive an order confirmation email. What should I do?

A: Please check your Spam or Junk folder. If you still can't find it, kindly contact our support team, and we will verify your order details immediately.

3. Product Quality & Safety

Q: Are Verdant Glow beauty tools safe to use?

A: Yes. Our electronic beauty tools, including the One-Step Hot Air Brush, are manufactured with premium, salon-grade materials. They feature advanced heat protection and temperature control to ensure your hair and skin remain safe from damage.

Q: Are your skincare products authentic?

A: 100% authentic. At Verdant Glow, we curate only high-end, original skincare and beauty products designed to elevate your daily routine.

Q: Is there a warranty on your beauty electronics?

A: Yes, we stand by the quality of our tools. Our electronic devices come with a 03-Day checking warranty. If you face any manufacturing defects, we are here to help.

4. Returns & Exchanges

Q: What is your return/exchange policy?

A: We want you to love your Verdant Glow experience. If you receive a damaged, defective, or incorrect item, you can request an exchange within 7 days of delivery.

Q: How do I process an exchange?

A: Simply contact our customer support team via WhatsApp with a picture/video of the product and your order number. Our team will guide you through a seamless exchange process.

Q: Do you offer cash refunds?

A: We currently offer direct exchanges or store credit for future purchases. Cash refunds are only processed in special cases where the requested replacement item is out of stock.